Conflict Resolution

Advanced Problem-Solving Strategies

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Perhaps because I have two teenagers, I find myself thinking about how to motivate people who generally find my suggestions stupid or old-fashioned.  If my ideas are going to be received as uncool, perhaps I should tell my kids the opposite of what I really think. As a mediator, I face this situation less often, because people generally come at least partially receptive to what I am offering. Reverse psychology can still be employed more often than you might expect, however.  It is not only teenagers who resist prescriptions that others think are good for them.  There must be an innate human compulsion to do the opposite of what we are told, going back to the all-consuming desire Adam and […]

Monday night (10/19/09). It’s the bottom of the ninth inning. The Dodgers are hanging on to a 4-3 lead in the crucial fourth game, in which the Dodgers have the chance to tie up the National League Championship series. Two outs, one strike, and seemingly moments away from victory, just waiting for Jonathan Broxton to put the final batter away. Instead, Jimmy Rollins hits a double, scoring both runners already on base, and the Phillies stunningly take the game, and almost inevitably, the Dodgers’ World Series hopes. But was it really Jimmy Rollins who won the game for Philadelphia? In Bill Plaschke’s column yesterday in the Los Angeles Times, Plaschke argues that the decisive moment was Broxton’s walk given to […]