Conflict Resolution

Advanced Problem-Solving Strategies

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When acting as a mediator, I try to develop a level of trust and personal connection with the parties who come to me for assistance.  So I might talk about my family, or my hobbies, or my professional background and experience.  Trying to establish a rapport with the parties’ attorneys, I sometimes find myself listening to and telling war stories about experiences with various judges, or certain types of cases.  While sharing those stories can be a useful way of talking about the case at issue, there is a danger in doing too much of that.  The danger is that the parties sometimes get left out of the process.  Parties find themselves mystified by too much shop talk.  They may […]

Once again we see the nation’s mediator-in-chief at work in the White House, bringing together the two adversaries in a nasty little conflict, not necessarily to resolve the conflict, and definitely not to determine who was right and who was wrong, but simply to begin a dialogue and raise legitimate issues. I did a post on this today on my political blog, where I initially expressed annoyance that the Gates-Crowley incident was distracting our attention from the important policy issues that the nation needs to resolve this year, but then I ultimately decided that a conversation about racial profiling, police procedures, and whether the Gates arrest can be seen as a metaphor for changes happening in our society, might be […]